Refund policy
Thank you for shopping at Kelly Kettle Australia. We value your satisfaction and aim to make the return and refund process straightforward and transparent. Please read the following policy carefully to understand how returns, refunds, and exchanges are handled.
1. Eligibility for Returns
We accept returns for both defective and non-defective products under the following conditions:
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The item must be in new, unused condition.
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Return requests must be made within 60 days of the delivery date.
2. Exchanges
We gladly accept exchanges for items that are:
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Defective or damaged upon arrival.
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Incorrect in size or variant, as long as the item remains unused and in original condition.
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Exchanges are subject to availability.
3. Return Method
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All returns must be sent by mail.
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A prepaid return label is included in your original package. There is no cost to you for using this label.
4. Restocking Fees
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We do not charge any restocking fees for returned or exchanged items.
5. Refund Processing Time
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Once we receive and inspect your return, your refund will be processed within 7 business days.
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Refunds will be issued to the original payment method used during purchase.
6. Return Address
Please mail your return to the following address:
Kelly Kettle
Unit 44, 6 Jubilee Avenue
Warriewood, NSW 2102
Australia
7. Contact Information
If you have any questions or need assistance with your return or exchange, please contact us:
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Phone: +61 2 9979 5735
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Email: [email protected]
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Office Hours: 9 AM – 5 PM (Monday to Friday)
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Timezone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
8. Company Information
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Business Name: Kelly Kettle
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ABN / Registration Number: 14607002488
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Address: Unit 44, 6 Jubilee Avenue, Warriewood, NSW 2102, Australia
We appreciate your business and are committed to providing excellent service. If you’re not completely satisfied with your purchase, we’ll do our best to make it right.