Shipping policy
Thank you for shopping at Kelly Kettle. We are committed to providing a reliable and timely shipping experience across Australia. Please read the following details carefully to understand our shipping procedures, timeframes, and terms.
1. Shipping Area
We currently ship to addresses within Australia and New Zealand only.
2. Order Cut-Off Time
Orders placed before 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed on the same business day.
Orders placed after this cut-off time will be processed the next business day.
3. Handling Time
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We require 1–2 business days to process, pack, and dispatch your order.
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Business days refer to Monday through Friday, excluding public holidays.
4. Transit Time
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Estimated delivery time is 3–7 business days after dispatch.
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Deliveries are made Monday through Friday.
5. Shipping Cost
Shipping is charged at Australia Post rates.6. Order Confirmation & Tracking
Once your order is confirmed and dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.
7. Currency
All prices and shipping fees are listed and charged in Australian Dollars (AUD).
8. Delays & Exceptions
While we do our best to ensure timely deliveries, please note that unexpected delays can occur due to weather, courier issues, or high-demand periods. We appreciate your patience and understanding in such cases.
9. Contact Information
If you have any questions about your order or shipping status, feel free to contact us:
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Phone: +61 2 9979 5735
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Email: [email protected]
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Office Hours: 9 AM – 4 PM (Monday to Friday)
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Timezone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
10. Company Details
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Business Name: Kelly Kettle
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Registration Number: 14607002488
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Address: Unit 44, 6 Jubilee Avenue, Warriewood, NSW 2102, Australia
We thank you for choosing Kelly Kettle Australia and look forward to serving you again.